Regent RoadBedminsterBristol, BS3 4ATTel: 0117 966 3149
To access the surgery, you should telephone 0117 966 3149 from 8.30am. If you have a medical emergency, you can call us from 8.00 a.m. The lines are extremely busy between 8.30am and 11.00am and whilst our reception team focus on answering calls during this time, it can still take some time to get through. If you want to make a routine appointment, you may wish to phone later in the day.
We have appointments on the day for urgent and necessary problems, with all other appointments being for routine or non-urgent issues.
Urgent and necessary problems (medical emergencies) - these appointments are dealt with on the same day by the Duty Doctor, who may call the patient down to the surgery if they feel it is necessary. See below for further information on these appointments.
Routine or non-urgent, issues. From May 2016 we introduced a new system for appointments which should increase access to our GPs by reducing number of missed appointments, which in turn should prevent overloading the duty doctor surgeries. The majority of routine GP appointments are now opened 48 hours in advance each morning. A limited number of appointments are available up to one month in advance which can be booked online, you may find this useful where a GP or Nurse has asked you to arrange a follow-up appointment. See section below on online appointments for further information.
We realise that you may only wish to disclose the nature of your illness to the doctor, however it is helpful if you can provide brief details to the receptionist so they can ascertain which appointment type to offer you and so that you are not delayed in receiving urgent treatment, should you need it.
If you wish to speak to or see a specific doctor, please inform the Receptionist when booking the appointment so that this may be arranged for you. You may have a longer wait for an appointment in this case.
Booking Online appointments and ordering repeat prescriptions
The system for booking your appointment online and ordering repeat prescriptions has changed. You will need to register for Patient Access. To register for this service please present proof of identity (Photo ID and proof of address) to our reception staff who will issue you with the documentation that you require.
Registering for Patient Access will give you access to online booking of appointments, ordering repeat prescriptions and also gives you access to some of your medical records. The prescription ordering is simple to use, as you just need to click on the items you require.
The following link provides further information on how to order repeat prescriptions:
If you have any questions please ask a member of the reception team.
Medical emergencies The duty doctor will normally telephone patients first as some conditions can be treated over the telephone, whereas for others, it may be necessary, after the telephone consultation, for patients to visit the surgery. A receptionist may call you on behalf of the duty doctor to ask you to come straight down to the surgery rather than receiving a telephone call from the duty doctor first; this will be because the duty doctor, having seen the condition that you provided to the receptionist on the medical emergency list, will have assessed that they will need to see you in the surgery. This will save you time in not needing to wait for a telephone call from the duty doctor.
Please note the Duty Doctor handling medical emergencies will not deal with the following:
Continuity of Care Whilst you can see any of the doctors within the Practice, we encourage patients to see the same Doctor wherever possible and particularly when you have an ongoing condition. The Receptionists can advise which doctor you have seen recently.
HOW TO GET THE MOST OUT OF YOUR GP APPOINTMENT
The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Patients have the right to decline the offer of a chaperone. However the clinician may feel that it would be wise to have a chaperone present for their mutual protection for example, an intimate examination on a young adult of the opposite gender.
Why do we need Chaperones: There are two considerations involved in having a chaperone to assist during intimate examinations; namely for the comfort of the patient and the protection of the doctor/nurse from allegations of impropriety.
When a chaperone is not available: There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor/nurse will assess the circumstances and decide if it is appropriate to go ahead without one.
If you are unable to attend an appointment, please telephone or use the cancellation form at the foot of the home page in advance of your appointment so we can offer the appointment to another person.
We ask that you only use the cancellation link on the home page to cancel appointments which are more than 24 hours in advance.
We ask all patients to come to the surgery to see a doctor unless it is physically impossible for the patient to leave the house at the time of the home visit request. Four patients can be seen in surgery in the time it takes to visit one patient at home. If you request a home visit the GP may ask you to attend the surgery where investigations can be undertaken quickly. You are more likely to be able to see your usual GP if you attend the surgery rather than request a home visit.
If you are unable to come to the surgery and may need a home visit, please contact us before 10.00am on 0117 966 3149. Please always try to get to the surgery as we can offer more comprehensive care here.
We are a teaching and training practice and this means that from time to time we will have a doctor working with us for up to twelve months while learning about general practice. All of the doctors are fully qualified and work as an integral part of the practice.
As part of our accreditation to train doctors intending to become general practitioners, the practice needs to be regularly inspected for this purpose, and this involves inspection of the medical records. Only doctors approved for this purpose will do this, and they will respect completely the confidentiality of any information. Nevertheless, if you do not want your records to be available for inspection then please inform the practice of your wishes.
Sometimes the doctor may wish to video record their consultations and in this case your permission will always be requested beforehand.
Students may also be attached to the practice from time to time and they may sit in with one of the doctors during consultations. You will be asked if you would prefer not to have someone else there when you consult the doctor and your wishes will always be met.
Before you can start booking appointments with the surgery or use any of the other features, you must first register with Patient Access.
NOTE: your personal information is kept safe and secure when using Online Appointments.
1. At the practice, inform the receptionist that you would like to register for Patient Access. After providing proof of ID (Photographic ID OR proof of address), you will be issued with a unique username or password. If you telephone the surgery and ask to register, you will be told to come to the surgery to collect your login details.
2. On your computer, using your normal internet browser, enter the website address given on your registration letter. Alternatively you can use the link at the top of this page or by clicking on the REQUEST AN APPOINTMENT icon on the home page of our website.
3. Login - using the name and password given to you.
NOTE: for security purposes, if the information is not accurately entered, you will not be allowed access. The surgery is unable to access details of your username and password and if this is lost, you will need to contact the surgery and start the process again.
YOU CAN NOW BOOK APPOINTMENTS ONLINE!
Once logged in you will be able to book, view and cancel appointments.
When you book appointments in this way, you will receive confirmation immediately. There is no need to confirm it by phone or email - please just ensure you arrive promptly on the day!
Should you have any questions or comments about using Online Appointments, please contact a member of the team at the practice who will do their best to help you.
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