The practice has a robust complaints procedure which has been developed in line with the latest guidelines. We take all complaints very seriously and hope most concerns can be sorted out quickly and easily, often at the time they arise and with the person concerned. If this is not possible and you wish to make a complaint please contact us as soon as possible to aid any investigations that need to be made.
Please send written details of any complaint to the Practice Manager so that the complaints procedure can be initiated:
Bedminster Family Practice
Regent Road BRISTOL BS3 4AT
FEEDBACK AND SUGGESTIONS
If you have any feedback or a suggestion for improving our service, then please use the suggestion box in the downstairs lobby; a patient information leaflet ‘Your Experience Counts’ is available at reception for your use.